---
title: What downloads count towards your report download limit
description: Your subscription contains a number of report generations. In this guide, we'll go through all the different types of downloads to explain how they count towards your limit.
---

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# What downloads count towards your report download limit

## Your subscription contains a number of report generations. In this guide, we'll go through all different types of downloads to explain how they count towards your limit. 

##### You'll need this:

- One of these Pointerpro plans:

![](https://assets.pointerpro.com/custom/help-guide/Pointerpro+icon+Grey.svg)  Professional         ![](https://assets.pointerpro.com/custom/help-guide/Pointerpro+icon+Grey.svg)  Enterprise         ![](https://assets.pointerpro.com/custom/help-guide/Pointerpro+icon+Orange.svg)  ReportR         ![](https://assets.pointerpro.com/custom/help-guide/Pointerpro+icon+Orange.svg)  DistributR 

---

#### Download links 

In the Share tab of your report, you'll find a couple of download links. These can be added to your questionnaire's final screen, outcomes, and email templates.

- **Cacheable links** will cause the report to be generated and cached. Subsequent clicks on the download link will not cause the report to be generated again. Therefore, only the first click counts towards your limit. The cache is stored for 3 months. After this, the next click will count as another new download. 
- **Non-cacheable links **aren't cached and are generated every time someone clicks the link. Because of this, every click counts towards your limit.

#### Downloads for the results dashboard

In the results dashboard, click on the **Responses** tab. If applicable, you'll see a download column.

Clicking on this **download icon** will allow you to trigger a new download for that response. These are always generated on demand and will thus count towards your limit.

![What Downloads Count Towards Your Report Download Limit - response tab download](https://help.pointerpro.com/hs-fs/hubfs/What%20Downloads%20Count%20Towards%20Your%20Report%20Download%20Limit%20-%20response%20tab%20download.png?width=670&height=104&name=What%20Downloads%20Count%20Towards%20Your%20Report%20Download%20Limit%20-%20response%20tab%20download.png)

Alternatively, you can also click the **details icon** to the right on the response. Then scroll to the bottom to see the **download history**. Here you'll also see a **download icon,** allowing you to download the cached version of that time.

These downloads of cached reports will not count towards your limit, but they are only available for 3 months.

![What Downloads Count Towards Your Report Download Limit - cached report download](https://help.pointerpro.com/hs-fs/hubfs/What%20Downloads%20Count%20Towards%20Your%20Report%20Download%20Limit%20-%20cached%20report%20download.png?width=670&height=100&name=What%20Downloads%20Count%20Towards%20Your%20Report%20Download%20Limit%20-%20cached%20report%20download.png)

Lastly, you can also trigger a download from the Download menu, which you can open by clicking the **Download** button on the top right of the screen. Note that from all the options offered here, only the downloads labeled "**Report PDF**" will generate a new report and count towards your limit.

![What Downloads Count Towards Your Report Download Limit - download menu](https://help.pointerpro.com/hs-fs/hubfs/What%20Downloads%20Count%20Towards%20Your%20Report%20Download%20Limit%20-%20download%20menu.png?width=670&height=237&name=What%20Downloads%20Count%20Towards%20Your%20Report%20Download%20Limit%20-%20download%20menu.png)

#### Downloads from the distribution portal 

Downloads made from the **Results** screen in the distribution portal will automatically be cached if possible. To reach them, click on **Individual results** and then on the **Download** link in the last column. If multiple reports are available, they can be selected in a slide-out window.

![What Downloads Count Towards Your Report Download Limit - response tab download](https://help.pointerpro.com/hs-fs/hubfs/What%20Downloads%20Count%20Towards%20Your%20Report%20Download%20Limit%20-%20response%20tab%20download.png?width=670&height=104&name=What%20Downloads%20Count%20Towards%20Your%20Report%20Download%20Limit%20-%20response%20tab%20download.png)

 

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