--- title: Open-Ended Questions description: Open-Ended questions allow respondents to formulate their own answers and give you feedback in their own words. Test drive it for free today👉 --- [Skip to content](https://help.pointerpro.com/open-ended-questions#main-content) [![Pointerpro-logo](https://help.pointerpro.com/hs-fs/hubfs/Pointerpro-logo.png?width=188&height=53&name=Pointerpro-logo.png)](https://pointerpro.com/) - [Getting started](https://help.pointerpro.com/how-to-get-started-with-pointerpro) - [Pricing](https://pointerpro.com/pricing) - [Customer stories](https://pointerpro.com/case-studies) Open main navigation Close main navigation - [Getting started](https://help.pointerpro.com/how-to-get-started-with-pointerpro) - [Pricing](https://pointerpro.com/pricing) - [Customer stories](https://pointerpro.com/case-studies) - [New here? Explore what Pointerpro can do](https://www.pointerpro.com/) [New here? Explore what Pointerpro can do](https://www.pointerpro.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.pointerpro.com/?hsLang=en) 2. [Build & Design](https://help.pointerpro.com/build-design?hsLang=en) 3. [Question Types](https://help.pointerpro.com/build-design?hsLang=en#question-types) # Open-Ended Questions ## Open-Ended questions contain a text box in which respondents can formulate their own answers. It can help you see things from a respondent's perspective, as they give you feedback in their own words. It is mostly used to get raw and uninfluenced opinions and information, as It can not be answered with a simple "yes", "no", or any one-word answer. You'll need this: - One of these Pointerpro plans: ![](https://assets.pointerpro.com/custom/help-guide/Pointerpro+icon+Orange.svg)  Professional         ![](https://assets.pointerpro.com/custom/help-guide/Pointerpro+icon+Orange.svg)  Enterprise         ![](https://assets.pointerpro.com/custom/help-guide/Pointerpro+icon+Orange.svg)  ReportR         ![](https://assets.pointerpro.com/custom/help-guide/Pointerpro+icon+Orange.svg)  DistributR      --- ##### On this help guide page:   1. [Add an Open-Ended Question  ](https://help.pointerpro.com/open-ended-questions#add-open-ended) 2. [Change the general settings](https://help.pointerpro.com/open-ended-questions#change-settings) 3. [Edit the question](https://help.pointerpro.com/open-ended-questions#edit-question) 4. [Examples](https://help.pointerpro.com/open-ended-questions#examples) 5. [Advantages and Disadvantages](https://help.pointerpro.com/open-ended-questions#advantages-and-disadvantages) 6. [Tips & Ideas](https://help.pointerpro.com/open-ended-questions#tips-and-ideas) --- #### 1. Add an Open-Ended question Under the Questions tab, click the button: Question types. Select Open-Ended from the list of question types. Click Add. ![Question types - Open-Ended Questions - add an Open-Ended Question](https://help.pointerpro.com/hs-fs/hubfs/Question%20types%20-%20Open-Ended%20Questions%20-%20add%20an%20Open-Ended%20Question.png?width=550&height=420&name=Question%20types%20-%20Open-Ended%20Questions%20-%20add%20an%20Open-Ended%20Question.png) #### 2. Change the general settings ![Question types - All - change the general question settings](https://help.pointerpro.com/hs-fs/hubfs/Question%20types%20-%20All%20-%20change%20the%20general%20question%20settings.png?width=670&height=92&name=Question%20types%20-%20All%20-%20change%20the%20general%20question%20settings.png) 1. The settings can be hidden/shown. 2. The order can be changed. 3. The type can be modified as well. 4. The question can be active/inactive. With this, you chose to make it available or not available on the survey. 5. Lock/unlock the question to be edited by other team members. 6. To Copy, Delete, or Preview. #### 3. Edit the question ![Question types - Open-Ended Questions - edit the question](https://help.pointerpro.com/hs-fs/hubfs/Question%20types%20-%20Open-Ended%20Questions%20-%20edit%20the%20question.png?width=550&height=475&name=Question%20types%20-%20Open-Ended%20Questions%20-%20edit%20the%20question.png) 1. Add your text here. Use the [rich text editor icons](https://help.pointerpro.com/migration/knowledge/text-editor-wysiwyg?hsLang=en) to change the text to bold, italics, or use your company's colors and change the font size.  2. Click Add media or Add YouTube video to upload images or videos to make your survey more entertaining. The file needs to be under 2MB. To add a YouTube video, paste a YouTube link after clicking the Add YouTube video button. See the example below to check how this looks. 3. Make the question mandatory - toggle the button to require respondents to submit an answer before moving to the next one. 4. Add a question tag - turn this feature on to add a tag that you can reference in your survey or PDF. TIP   The respondent can enter 5000 characters in the Open-Ended text box. When the limit is almost reached, a character countdown appears, indicating how many characters the respondent has left, as shown below. ![Question types - Open-Ended Questions - characters limit](https://help.pointerpro.com/hs-fs/hubfs/Question%20types%20-%20Open-Ended%20Questions%20-%20characters%20limit.png?width=550&height=241&name=Question%20types%20-%20Open-Ended%20Questions%20-%20characters%20limit.png) #### 4. Examples • What’s your reason for reading this blog post? • Describe your last visit? • Why have you responded to this listing? • What do you think about the two candidates in this election? • What’s the biggest benefit you feel you have gained from attending this workshop? • Please describe the impact that you feel the last 6 months’ classes have had on your life.     Here are some other ways to use it: - You could ask respondents to complete a sentence, for example, “An effective supervisor….” or “The main things that bother me about the company’s policies are…” ![Question types - Open-Ended Questions - example](https://help.pointerpro.com/hs-fs/hubfs/Question%20types%20-%20Open-Ended%20Questions%20-%20example.png?width=550&height=259&name=Question%20types%20-%20Open-Ended%20Questions%20-%20example.png) - It may be helpful to respondents to provide some sort of support so that they know what type of answer they are being requested to provide. For example, you can ask “What were the strengths and weaknesses of the marketing course?” rather than “What did you think of the marketing course?” which would leave things vaguer for the respondent and could result in an unfocused and rambling answer. #### 5. Advantages and Disadvantages #### Advantages: + Allow an infinite number of possible answers + Give you qualitative data + Collect more detail + Understand how your respondent thinks + Ask without knowing the answer  + Gives you opinions and feelings, adding value to the answer + Help the respondent feel more engaged #### Disadvantages: – Will give you opinions and feelings, thus making some answers subjective – They take longer to complete, increasing [survey fatigue](https://help.pointerpro.com/migration/knowledge/survey-fatigue?hsLang=en) and may result in a lower [completion rate](https://help.pointerpro.com/migration/knowledge/survey-completion-rate?hsLang=en) – Limited amount of inquiries you can ask – Respondents may be unsure about what sort of response is expected from them – Difficult to make comparisons between answers received – Analysis of answers is more time-consuming than numerical data #### 6. Tips & Ideas - Ensure you review your entire survey and that the number of open and closed-ended questions is balanced. Asking your respondents to write their answer all the time can be off-putting as they are time-consuming to complete. However, because they can yield so much valuable insight, you may not want to skip them! - Use them at the end of surveys. If respondents have had enough with your survey and drop out, there is enough data captured to analyze the responses. But if allowing your respondents to formulate their own answers is an essential part of your data gathering, you may want to consider giving it a prime position towards the beginning. - It may help respondents provide enough information so that they know what type of answer you are looking for. For example, ask “What were the strengths and weaknesses of the marketing course?” instead of “What did you think of the marketing course?” which would leave things more vague for the respondent and could result in an unfocused and rambling answer. #### What's next? - [Image Choice](https://help.pointerpro.com/migration/knowledge/image-choice?hsLang=en) is used when you ask a multiple-choice question and present the possible answers to your respondent by using images or GIFs. Photos in your survey allow you to connect with your audience on a more emotional level, and it’s proven that people often respond better to a picture.  - [Image Upload](https://help.pointerpro.com/migration/knowledge/image-upload?hsLang=en) allows respondents to answer by uploading an image file or taking a picture. It's perfect to get a realistic view of what the respondent does with your product. The respondent can add or take a picture at that particular moment. This picture will be uploaded into the survey. - [Text Only](https://help.pointerpro.com/migration/knowledge/text-only?hsLang=en) allows you to add a screen or slide with only text (and a media file) in your survey. It will add interaction and personality to your survey because instead of only asking for information, you have the opportunity to give information as well. It helps to create a dialogue and make your survey feel interactive. - [Getting Started](https://help.pointerpro.com/getting-started?hsLang=en#main-content) - [Getting Started](https://help.pointerpro.com/getting-started?hsLang=en#getting-started) - [How To Guides](https://help.pointerpro.com/getting-started?hsLang=en#how-to-guides) - [Glossary](https://help.pointerpro.com/getting-started?hsLang=en#glossary) - [Build & Design](https://help.pointerpro.com/build-design?hsLang=en#main-content) - [Intro Screen & Final Screen](https://help.pointerpro.com/build-design?hsLang=en#intro-screen-final-screen) - [Question Types](https://help.pointerpro.com/build-design?hsLang=en#question-types) - [Media & Variables](https://help.pointerpro.com/build-design?hsLang=en#media-variables) - [Design your survey](https://help.pointerpro.com/build-design?hsLang=en#design-your-survey) - [Campaigns](https://help.pointerpro.com/build-design?hsLang=en#campaigns) - [FAQ](https://help.pointerpro.com/build-design?hsLang=en#faq) - [Extra Options](https://help.pointerpro.com/extra-options?hsLang=en#main-content) - [Text options](https://help.pointerpro.com/extra-options?hsLang=en#text-options) - [Question logic](https://help.pointerpro.com/extra-options?hsLang=en#question-logic) - [Custom scoring](https://help.pointerpro.com/extra-options?hsLang=en#custom-scoring) - [Quiz Options](https://help.pointerpro.com/extra-options?hsLang=en#quiz-options) - [Kiosk mode options](https://help.pointerpro.com/extra-options?hsLang=en#kiosk-mode-options) - [Data collection options](https://help.pointerpro.com/extra-options?hsLang=en#data-collection-options) - [Other options](https://help.pointerpro.com/extra-options?hsLang=en#other-options) - [Integrations & API](https://help.pointerpro.com/extra-options?hsLang=en#integrations-api) - [FAQ](https://help.pointerpro.com/extra-options?hsLang=en#faq) - [Share & Results](https://help.pointerpro.com/share-results?hsLang=en#main-content) - [Sharing your questionnaire](https://help.pointerpro.com/share-results?hsLang=en#sharing-your-questionnaire) - [View Results](https://help.pointerpro.com/share-results?hsLang=en#view-results) - [Results Dashboard](https://help.pointerpro.com/share-results?hsLang=en#results-dashboard) - [Uploading and Downloading Results](https://help.pointerpro.com/share-results?hsLang=en#uploading-and-downloading-results) - [FAQ](https://help.pointerpro.com/share-results?hsLang=en#faq) - [Report Builder](https://help.pointerpro.com/report-builder?hsLang=en#main-content) - [General](https://help.pointerpro.com/report-builder?hsLang=en#general) - [Widgets](https://help.pointerpro.com/report-builder?hsLang=en#widgets) - [Aggregate Reports](https://help.pointerpro.com/report-builder?hsLang=en#aggregate-reports) - [FAQ](https://help.pointerpro.com/report-builder?hsLang=en#faq) - [Legacy Report Builder \[deprecated\]](https://help.pointerpro.com/report-builder?hsLang=en#legacy-report-builder-deprecated) - [Dashboard Builder](https://help.pointerpro.com/dashboard-builder?hsLang=en#main-content) - [General](https://help.pointerpro.com/dashboard-builder?hsLang=en#general) - [Widgets items](https://help.pointerpro.com/dashboard-builder?hsLang=en#widgets-items) - [Distribution Portal](https://help.pointerpro.com/distribution-portal?hsLang=en#main-content) - [Configuration](https://help.pointerpro.com/distribution-portal?hsLang=en#configuration) - [Management & Administration](https://help.pointerpro.com/management-administration?hsLang=en#main-content) - [Account & Billing](https://help.pointerpro.com/management-administration?hsLang=en#account-billing) - [GDPR compliance](https://help.pointerpro.com/management-administration?hsLang=en#gdpr-compliance) - [FAQ](https://help.pointerpro.com/management-administration?hsLang=en#faq) [![Pointerpro-logo](https://help.pointerpro.com/hs-fs/hubfs/Pointerpro-logo.png?width=140&height=39&name=Pointerpro-logo.png "Pointerpro-logo")](http://pointerpro.com) Can't find what you're looking for? 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