Each Excel version converts the CSV that you download from Pointerpro in a different way. If you're having trouble reading your Excel file, you can try these steps.
First, start by double-checking you converted the CSV to Excel in the correct way. This guide will show you how.
Still not a correct Excel file? Follow these steps:
Click on the home button of your computer and open the console panel.
Choose Clock, Language, and Region
Choose Region.
When you click on the Region, this pop-up opens. Choose Additional Settings.
Make sure the list separator is set on;
If these steps didn't work for you, don't hesitate to contact us!
What's next?
- Your results dashboard – learn how to customize the dashboard to only show certain questions, choose which chart types you want to view, and lots more details. Our Create your Results Dashboard guide takes you through all of the different options.
- There are different ways to view your results – choose between the charts view where the Results dashboard is located, individual responses view, or the Presentation view to display the answers and graphs in a clean and visual way to your audience.
- For those signed up to the ReportR plan, Pointerpro offers you an incredible feature that allows you to create customized reports for your respondents, which they can download with a click of a button at the end of the survey. The Create your first PDF guide takes you through step-by-step to create a personalized report for each respondent that can include tailored advice, show their scores and how they compare to a benchmark, offer feedback, tips, and so much more!