Two Factor Authentication

Two Factor Authentication (2FA) is an additional security layer to the login process, in which users provide two different authentication factors to verify themselves. In addition to the e-mail address and password, which are always the same, we will also ask you to enter a temporary variable code that you will find on your smartphone.



Businesses use 2FA to help protect their employees’ personal and business assets. This is important because it prevents cybercriminals from stealing, destroying, or accessing your internal data records for their own use.

This guide will teach you:

  1. Enable Two Factor Authentication for your account
  2. Require Two Factor Authentication for all organization users 

1. Enable Two Factor Authentication for your account

To enable the 2FA, you need to expand the menu and click on My Account

Two Factor Authentication- enable Two Factor Authentication

Then click on the "Enable Two Factor Authentication "button.

Two Factor Authentication- enable Two Factor Authentication

Use your phone to scan the QR code shown on the screen using an Authentication app, and then enter the verification code. We suggest using Google Authenticator, Duo, or Authy. Remember to also store the recovery codes in case you need to log in without your device.

Two Factor Authentication- configure Two Factor Authentication

Once you enter the verification code, you'll be directed back to the My Account screen, where you can choose to Reset or Disable 2FA if you decide to make changes. If you select to reset the 2FA, the current 2FA settings will be removed from your account and the screen with the QR code will be shown again to re-configure 2FA. 

Two Factor Authentication- reset or disable Two Factor Authentication

When the 2FA is enabled, the next time you attempt to log in, you'll need to provide your username and password first.

Two Factor Authentication- log in screen

Afterward, you'll need to confirm your account by entering the code from your authenticator app.

Two Factor Authentication- enter the Two Factor Authentication code

2. Require Two-Factor Authentication for all organization users

Although 2FA is an optional additional security layer, if you are an admin of an organization, you have the option to make 2FA mandatory for all your organization members. To set this up, click on the My Team button on the main screen. Two Factor Authentication- my team

Once the My Team screen opens, click on the "Organization settings" button. 

Two Factor Authentication- organization settings

Now toggle the "Require Two Factor Authentication" button to activate it.

Two Factor Authentication- require Two Factor Authentication

The next time your organization members try to log in to the Pointerpro app, they will see the message "Your organization requires Two Factor Authentication. Please follow the steps below to enable it on your account.", along with the instructions to configure the 2FA.

Two Factor Authentication- your organization requires Two Factor Authentication message


Please note that when the admin turns on 2FA, users who are already logged in can continue working without setting it up for up to 7 days. However, after these 7 days, users who log in will need to configure 2FA before using the Pointerpro platform.


If you have the DistributoR plan and activate 2FA, your customers will also need to configure it on their end before logging into the Distribution Portal.

What's next?

  • My Team feature allows you to control which team members in your organization are able to view or edit certain questionnaires and the corresponding results. You can create different teams, add members, change roles, and even restrict certain features.
  • Our online Distribution Portal endows you with a great opportunity: to sell your assessments as valuable digital products, to a maximized audience. As a consultant, coach or agency, you want to deliver quality advice to as many customers as possible and Distribution Portal allows you to plug into e-commerce websites through the magic of our developers’ application programming interface (better known as API). 

  • Single sign-on is an authentication scheme that allows a user to log in with a single ID to any of several related, yet independent, software systems. True single sign-on allows the user to log in once and access services without re-entering authentication factors.

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