Puzzle question type adds an element of fun and entertainment into the survey, making it a more enjoyable experience for respondents. It can serve as a pleasant diversion and break the monotony of standard survey questions, potentially reducing respondent attrition.


This guide will teach you:

  1. Add a puzzle question
  2. Change the general question settings 
  3. Edit the question 
  4. Add your answer options 

1. Add a puzzle question

In the Questions tab, click the button ? Questions. Select Puzzle from the list of question types and Click +.

Puzzle- add a puzzle question

2. Change the general question settings

Puzzle- change the general question settings

  1. Hide/show the question settings.
  2. Change the question order.
  3. Change question type.
  4. Make the question active/inactive.
  5. Lock/unlock the question to be edited by other team members.
  6. Copy, Delete, or Preview that particular question.

3. Edit the question

Puzzle- edit the question

  1. Make the question mandatory - toggle the button to require respondents to answer the question before moving to the next question.
  2. Add a question tag - turn this feature to add a tag to your question that you can reference in your survey or PDF.

4. Add your answer options

First of all, upload the image that you would like to add as a puzzle. You can add it by clicking on the upload image button.

Puzzle- add your answer options

A pop up window will open, where you can select the file you want to upload. 

Puzzle- add an image

When the image is uploaded, it will be displayed in your question.

Puzzle- add an image

In order to add answer options, you need to click on an area inside the image and drag your mouse to select the area of the first puzzle piece. The answer option will be added automatically.

Then click on another area inside the image and drag your mouse to select the area of the second piece. 

Puzzle- add your answer options

You can add as many pieces as you want, however it is recommended to add max 20 pieces in order to avoid respondent fatigue. 

If you changed your mind and you would like to delete a piece, you can do so by clicking on the little bin icon next to the selected piece.

Puzzle- delete a puzzle piece

To delete an answer option, you can click on the X next to it.

Puzzle- delete an answer option

It is recommended to add a short text for each answer option. To add the image for each puzzle piece you need to click on the Add image button and upload an image.

Puzzle- add an image

Once you complete your setup, it will look like this.

Puzzle- puzzle question preview

If you don't like the default correct and wrong images, you can change them and upload your own image, by clicking on the Change image button.

Puzzle- change correct and wrong images

What's next?

  • Image Choice is used when you ask a multiple choice question and present the possible answers to your respondent by using images or GIFs. Photos in your questionnaire allow you to connect with your audience on a more emotional level and it’s proven that people often respond better to a picture. 
  • Rating questions are question types that ask a respondent to rate a product or service. There a lot of different formats you can use, like Star, Emoji, or Smiley ranking. This question type is used to get a clear view of how well you're doing, or how much someone likes your product, service, or business.  
  • Text Only allows you to add a screen or slide with only text (and a media file) in your questionnaire. It will add interaction and personality to your questionnaire because instead of only asking for information, you have the opportunity to give information as well. It helps to create a dialogue and make your questionnaire feel interactive.
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